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One Passenger at a Time

Heidi helps the passengers affected by the plane collision.

Heidi comes to the rescue when a Russian family needs help getting home.

Chaos ensues at the ticket counter after a jetway collision causes delays.

A terrible bus crash at MIA turns into a traffic homicide investigation.

Customs and Border Protection is critical in stopping the illegal drug trade.

Drummers come to MIA to cheer up stressed out travelers.